Cancellation & Refund Policy
Since this is a pre-paid connection the services cannot be discontinued/surrendered and no refund is applicable. Tracknet Services Pvt. Ltd. disown any such responsibility of refunding partial/full amount of any purchase made for the pre-paid token under any circumstances. Thus once purchased a pre paid token customer will not be entitled to canell the purchase for claiming any refund.
Refund is NOT APPLICABLE in following cases:
- ✔ Customer end issue - Internal Conceal Wiring, Internal Network setup, customer's unjustifiable demand, Customer defined service parameters etc.
- ✔ Wrong Commitment from Sales Executives - Customer will not accept any verbal commitment from Salesman or any employee of Track Hotspot.
- ✔ Customer end issue - Terrace Permission - This is customer's responsibility to arrange required permissions for installation of CPE.
- ✔ Customer shifting to Non RFS / Non feasible area.
- ✔ Customer's own technical issue - Poor internal LAN cabling and Wi-Fi coverage, issue with multiple system, customer owned Wi-Fi router etc.
- ✔ Customer's own issues.
- ✔ No use of Services due to customer going out of station / on holidays.
- ✔ Security Deposit in case CPE lost, stolen, damaged, customer not willing to return due to service issue.
- ✔ Free validity offered under various plans does not have any commercial value and benefit of this validity cannot be adjusted.